An option means that your boat is kept for you for a limited time, usually 2 or 3 days, before it is available again for others to book. During this time you have to proceed with the instructions provided to you when you made the option to confirm the reservation.
If the booking is already confirmed you must get in contact with Wahiva. But keep in mind that every boat owner has their own cancellation policies and is up to them the resolution of the cancelation.
You can get in contact with the Wahiva team by phone, email or sending a message through the contact form. You can get all the information at the contact page.
When the booking is confirmed, you can ask for the invoice to the boat owner.
All the boats listed at Wahiva are insured.
No, the boat availability is updated every few hours so a boat that appears to be free can be occupied. However, when you search for dates on an specific boat it will check for the true availability at that time.
The majority of the boats are only available to book for complete weeks. But still there are some that can be booked only for one day.
At this moment Wahiva only support wire transfer payments. If you want to pay by credit card you can get in contact with Wahiva at the contact page.
Usually two payments of 50% of the booking price are made. The first to confirm the booking (before the option expiration), and another 30 days before the start of the booking.
The extras and the deposit is payed directly to the boat owner on the base.
You can go to the forgot my password page and introduce your email address. An email with the reset password instructions will be sent to you.
Sometimes the email providers block some of the emails that are sent. If this happens you can get in contact with Wahiva and we will gladly sent you all the information that you need.